At Gym Unlocked, we want you to be fully satisfied with your purchase. Please read this policy carefully to understand your rights and our processes for returns and refunds.

Key Points

• Return Window: 14 days from receiving your order.
• Restocking Fee: 10% for non-faulty returns. Deducted from your refund.
• Return Shipping: Customer is responsible for return shipping costs unless the item is faulty or damaged.
• Refund Method: Refunds are issued to the original payment method after inspection.
• Faulty or Damaged Items: No restocking fee applies. Contact support immediately with photos.

Right to Cancel

You have the right to cancel your order within 14 days of receiving your goods. To do so, please contact us at info@gymunlocked.com with your order number.

you another  14 days to return the item.

Return Conditions

• Items must be unused, unbuilt, and in their original packaging.
• Items not in their original packaging may not be accepted unless deemed faulty by our inspection team.
• Include all original accessories, manuals, and components in your return.

Restocking Fee

A 10% restocking fee applies to all non-faulty returns to cover inspection, handling, and repackaging. This fee will be deducted from your refund.

Refunds

Refunds are processed within 5–10 working days after we receive and inspect your returned items. Refunds are issued to the original payment method used for your purchase. Shipping costs are non-refundable.

Faulty or Damaged Items

If your item arrives damaged or develops a fault, please email info@gymunlocked.com with photos. Faulty or damaged items are returned at no cost to you and no restocking fee applies.

Return Address

All authorised returns should be sent to:

Gym Unlocked

Apartment 12, 14 East Road

London
England
SW19 1UY

United Kingdom

Contact Support

If you have any questions about your return or refund, please contact our support team at info@gymunlocked.com or call +44 333 880 3231.