Contact Us

Achieving your fitness goals starts with the right support — we’re here to help. Whether you’re just starting out or training seriously, our team can answer product questions, help with orders, and support returns or warranty claims.

Get in touch

  • Trade name: Gym Unlocked
  • Company: Project WNG LTD
  • Company number: 16512712
  • Phone: +44 333 880 3231
  • Email: info@gymunlocked.com
  • Address:
  • Apartment 12, 14 East Road
  • London
    England
    SW19 1UY
  • United Kingdom

Customer support & response times

Support hours: Monday – Friday: 9:00 AM – 5:00 PM (UK — GMT).

We aim to respond to all enquiries within 24 business hours. For order updates, please include your order number in the message.

Common enquiries

  • Order status & tracking
  • Product details & sizing
  • Shipping, returns & refunds
  • Warranty & replacements

For fastest service about an order, email info@gymunlocked.com and include your order number.