Privacy Policy

Gym Unlocked, operated by Project WNG LTD, runs this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”), to provide you with a safe and curated shopping experience. Our store is powered by Shopify, which enables us to deliver the Services efficiently.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our Services, make a purchase, or communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence regarding the collection, processing, and disclosure of your personal information.

Company Information

Company Name: Gym Unlocked
Address: 

  • Apartment 12, 14 East Road
  • London
    England
    SW19 1UY
  • United Kingdom

Phone: +44 333 880 3231
Email: info@gymunlocked.com
Trade Number: 16512712

Information We Collect

  • Account Information: Name, email address, phone number, and billing/shipping address when you create an account or place an order.
  • Payment Information: Credit/debit card details and billing information processed securely via Shopify or payment providers. We do not store your full card details.
  • Usage Data: Information about how you interact with our website, including IP address, browser type, pages viewed, and time spent on the site.
  • Communications: Messages you send to us via email, chat, or contact forms.

How We Use Your Information

  • To process and fulfil orders, including payment, shipping, and returns.
  • To communicate with you regarding your orders, account, or inquiries.
  • To provide customer support and respond to questions or concerns.
  • To improve our website, products, and Services through analysis of usage data.
  • To send marketing communications if you have opted in, including promotions, offers, and updates.

Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only for purposes necessary to provide our Services, such as:

  • Payment processors and banks to process transactions securely.
  • Shipping and courier companies to deliver your orders.
  • Third-party service providers assisting with website hosting, data analysis, and customer support.
  • Legal authorities if required by law or to protect our rights.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request the deletion of your personal information, subject to legal obligations.
  • Withdraw consent for marketing communications at any time.
  • Object to processing or request restriction of processing where applicable.

To exercise your rights, please contact us at info@gymunlocked.com.

Data Retention

We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment data is processed securely through Shopify and certified payment providers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Gym Unlocked

Apartment 12 14 East Road

London

SW19 1UY

United Kingdom


Email: info@gymunlocked.com
Phone: +44 333 880 3231